You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad weather. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have your best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in new york state that will “determine if those in the business of car repair are now being honest with their viewers.”
What prompted the fact that such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in with a lowball estimate.
In light of situations like these, it’s no surprise recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that their very own customers’ best interests in mind. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its values.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by car repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back with a road quickly and with the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way that will the auto repair shop walked away with the honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available inside. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative constituents. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly lower than a competitor that is committed to downside deal and backs it up along with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off through your auto repair shop. A reputable car body team focuses on taking that stress out for the process with appreciation of detail from quote, to insurance agency document approvals, totally through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777